Refund Policy
Information regarding subscription cancellations and refunds.
1. Subscription Refunds
Refund requests are reviewed on a case-by-case basis.
2. Eligibility
Refunds may be granted if:
- Duplicate charges occurred
- Technical issues prevented service access
- Billing errors occurred
3. Non-Refundable Situations
We generally do not provide refunds for:
- Partial subscription periods
- Change of mind after substantial platform use
- Failure to cancel before renewal
4. Cancellation
Subscriptions may be canceled at any time. Cancellation prevents future renewals but does not retroactively refund previous payments.
5. Billing Provider
Payments are securely processed through Paddle, our Merchant of Record.
6. Contact
For billing or refund requests:
support@scalasting.com